Testimonials

“I’d like to put on record my gratitude, and that of my brothers, to you and your colleagues in the Richmond office.  I found the whole team friendly and efficient the first time that I called in and this continued unchanged. Queries were always answered promptly and I was kept up to date throughout the whole process. My brother was very pleased by the trouble taken over the return of his house keys.

You achieved a small miracle in putting together an attractive brochure for what was, in all honesty, a run-down property, and then capped this by selling it almost immediately! My brothers and I were wowed!  I was very impressed by the momentum that you put behind the purchase, addressing concerns and potential delays, working closely with both myself and the purchasers.  Nothing was too much trouble, right down to sending me the final electricity meter reading today!  Thank you so much for making this a pleasant experience rather than the trial it could have been given how far away I live and the emotions associated with the property.”  Mr S, Herefordshire

 

“GSC Grays acted for the seller of the bungalow we purchased in Great Ayton.  During the whole process they were efficient and very professional.  More than that, all the staff were very friendly and helpful.  This especially applies to Vanessa who was our main point of contact and provided some calm in a very stressful process.  We have no hesitation in recommending GSC Grays”.  Mr S, Great Ayton

“ VERY HAPPY WITH THE SERVICE AND THE STAFF WERE VERY FRIENDLY AND HELPFUL”.  Stokesley Vendor

“We’ve found GSC Grays extremely helpful throughout the sale of our property; from booking viewings to aiding with the exchange/completion process, they’ve always been in contact and there to help.  There’s a lot to be said about going with a local firm who know their pitch. I would highly recommend GSC Grays and their commitment to their customers”.  Mrs C, Scorton

“We are delighted Sal and your service, advice and support has been superb. Rob and I have been really impressed so thank you very much”.  Mrs H, Richmond

“We were delighted with the service from GSC Grays. Very professional, efficient and friendly. Sold our house super fast and helped us move on to our next home.   Support available throughout the process and knowledegable staff able to answer all our queries. Highly recommended.”   Mr & Mrs H, Richmond

‘I can’t thank you all enough for the time, advice, patience and support you have given me during the sale of my house!’ – Miss M, Teesdale

“This is just to say thank you to you, Catherine, Andrea and Lainey ( as well as whoever it was who did a couple of the viewings) for handling the sale of my house.  The service you provided was just the right mixture of friendliness and effiiciency and I would recommend you to any potential seller.  I had every confidence that everyone concerned was doing their absolute best for me.  I’m now happily settled into my holiday rental and house hunting – the two offers I had in didn’t get accepted but  there will be other houses out there for me I am sure!” Ms G, Richmond

“I just wanted to say thank you to you and your team for an excellent service on my recent house sale.  I have sold houses in the past but felt like you went the extra mile to keep me informed every step of the way.  Thanks again and look forward to working with you again.”  Mr G, Norwich

“I have been a tenant with GSC Grays for a number of years now and I can’t speak highly enough of them.  Staff members have treated me with courtesy and professionalism when finding a suitable property for me, and the high level of service continues during my tenancy.  It is so comforting to have a Lettings team who cares about their tenants and if there are any problems, I feel assured that they will do everything in their power to address the problem very efficiently.  I have been a tenant for nearly eight years now and nobody can match the service GSC Grays offers.”  – Miss G, Tenant

“After being recommended to GSC Grays by a family member, I was truly impressed not only by the professionalism of the entire team.  My partner and I have been renting with GSC Grays for about a year and within that time, if we have had any problems whatsoever they have been handled with no fuss and professionally.  We recently decided to relocate and our first point of contact was GSC Grays, who immediately found us matching properties and arranged viewings for us, making our move a lot less stressful!  The application and referencing is very straight forward and again they are always happy to help with any queries.  When comparing GSC Grays with others, they’re simply in a class of their own both myself and my family will always recommend them above any other.”  Sincerely, Mr S – Tenant

 “…..we are extremely pleased with the service you provided us with in the sale of the house. From our first meeting you were warm, friendly, reassuring and professional. We received weekly updates and more nearer the time of exchange / completion, so we were always kept up to date. If you were not available your colleagues at GSC Grays were just as helpful and approachable, there was always someone at the end of the phone. Any messages left were responded to quickly which again gave peace of mind in what could have been a far  more stressful procedure.  The service was excellent, the sale of the house went quickly and smoothly and we would certainly recommend anyone to use you if they were considering selling or buying a property.  Many thanks for your help and support.”

Mr & Mrs S, Bedale

 “GSC Grays have always provided a professional and friendly letting service for me. Their regular updates and communication has meant total peace of mind that my properties are being managed with the up most of care. I would definitely recommend GSC Grays to other landlords.”  Regards Mr M – Landlord

 

“We are writing to thank you and your team at Richmond, for securing the sale of our house.  From the initial marketing through viewings, feedback and the sale we were kept informed.  Should any of our local friends consider selling their houses, we would have no hesitation in recommending GSC Grays of Richmond.”

Mr & Mrs C, Middleton Tyas

 

“What can I say?  From beginning to end, the service you provided was spot-on.  On the occasions I called in to the office I  met with a friendly and attentive response.  It was especially gratifying to see the way in which you kept me, the client, up to date with any developments and readily chased up any loose ends with the purchaser.  And you sold the house!  I could not have asked for more. You’re a tip-top outfit.  Many thanks.”

Mr B, Hornby

 

“We had a fantastic experience recently dealing with GSC Grays with the sale of our property. We originally listed with a competitor and for a number of reasons this turned out to be a frustrating and wasted period of time.

Our dealings with GSC Grays could not have been more different. We got good sound honest advice from David Cooper, who’s manner throughout was positive and trustworthy. He was always available if we ever needed to discuss anything and never too busy to meet us as he did mid way through the selling period. His advice was accurate and support valuable to us.

Our dealings with the people we spoke to in the office though we only met at the very end of the process was utterly professional and to be commended. The interactions we had with all at GSC Grays was the difference in quality from any other agent I have ever been with.”

Mr T, Masham

 

“I am writing to thank you for the service your office in Stokesley provided to me in assisting me prepare my property for rental and finding a suitable tenant.

Your Lettings Manager was an exemplary employee and went beyond what I was expecting in terms of service and assistance for what I imagine is a relatively small property as far as your business in concerned.  Although from Great Ayton originally I have lived overseas for many years but keep a property there to maintain my “roots”. He was especially helpfully to communicate with me clearly and concisely being mindful that I was not able to visit very often. He also helped with the selection of tradesmen and monitored their work.

I am sure one day I will be buying more property in the area and look forward to working with your organisation again. In the meantime I will certainly recommend your services to my friends and family who remain in that area”.  Mr D, Great Ayton

 

“To be honest, as you weren’t actually supposed to be working for us at all, we found GSC Grays to be nothing but kind, helpful and efficient and it helped quite a stressful process working with people who had a lot of experience and understood any concerns – we are now happily in and love the property!” Mr & Mrs B from Harrogate

 

” Please accept our thanks for your agency’s assistance in our recent house sale. Under the recent climate we were becoming increasingly frustrated in our attempts to sell our property. We made the decision to switch to your company and we were very pleased not only with your initial advice but also the very proactive approach of your sales staff, especially Jill, who acted in a very professional and knowledgeable manner. Her regular communication gave us great confidence that we would be successful in finding a buyer, finding prospective purchasers with requirements closely matching our property, resulting in a successful sale. We would have no hesitation in recommending your services.”   Thanks again, Steve and Jane

 

“I am very pleased with the standard of service provided by GSC Grays Richmond.  Our sale was carried out professionally and with the minimum of fuss.  I would absolutely recommend their service to any vendor.”   Nick & Angie

 

“We decided to put our house on the market in February 2014. Prior to valuations we did research ourselves and came to our conclusion of a sensible and fair asking price. We were very keen to achieve a quick sale at the true value of the property, not to put it on the market over priced and have months of wasted viewings.

We selected agents to carry out valuations. Our selection was based on a number of factors:

  • some  local knowledge having previously visited homes as potential buyers and witnessed first hand the complete lack of follow up by some local agents
  • the quality of websites and marketing material
  • looking at the time local, similar properties took to sell with various agents.

The valuations were conducted and fees discussed. We chose GSC Grays, not because they gave the highest valuation, they didn’t but they did give in our opinion the most sensible and realistic price to sell the property and gave an evidenced rationale for the valuation. 

The preparation for sale and subsequent marketing was excellent. We particularly liked the visit to our home by the office based staff. This is apparently standard practice and allows them to know what they were talking about and be able to answer questions from potential purchasers.

We had 7 viewings within the two weeks of going to market and offers from two separate parties within two weeks and agreed a sale soon afterwards. The contact from the team at GSC Grays throughout the following weeks and up to completion was excellent and we were kept updated with progress regularly.   

We felt the service from GSC Grays was excellent and very professional, indeed what one should expect but sadly do not always get from Estate Agents.”   Andy

 

Coming to GSC Grays as buyers, we gave Jill our wish list.  Rather than flooding us with ‘possibles’, she listened carefully and then without hesitation showed us just one house that met the vast majority of our needs. In the following negotiations, without prejudicing loyalty to the selling client, she gave us all the information and help that we needed to conclude a successful purchase. Thanks to Jill, we are very happy in a house that suits us completely. Can’t ask for more than that.”  Geoffrey

 

“I would like to thank you and your colleagues for all the help, advice and support given to  me during my recent move.  It was reassuring to know you were at the end of the phone when needed and I would have no hesitation in recommending you to my friends”  Miss W from Richmond

“We could not have chosen a better estate agent.  Excellent work from start to finish from all the well motivated professionals with whom we came into contact.  The house was well marketed and communications were superb: we were kept well informed at all times” Mrs A, Eppleby

 

“We have just relocated from Windsor in Berkshire to Melsonby in North Yorkshire, and so needed to both view properties and organise the move across a 250-mile gap.  The house that we have moved to is in the beautiful village of Melsonby, and our principal agents for this move were GSC Grays in Richmond.  We found Jill and the team not only very pleasant to deal with, but also very efficient and thorough with their planning, negotiating and communications.  House moves are always stressful, but the guys made the whole process stress-free and we could not have asked for better service or expertise.  Thanks guys!” Mr M, Melsonby

 

“It was a breath of fresh air dealing with GSC Grays. They were prompt, efficient, pro-active at every stage of the sale process, obviously worked as a team and a pleasure to deal with.”  Mr &  Mrs B, Barnard Castle

 

“From the initial enquiry, I found the service speedy, efficient and very much concerned with accommodating what I, as the client, required.  I was very pleasantly surprised at how quickly the sale was agreed, and put this down to the property being well advertised in the most appropriate areas in order to match prospective buyers to suitable
properties.  I would have no hesitation in using GSC for any future property purchases or sales.”  Mr M, Barnard Castle

 

“G.S.C. Grays offer more than the usual Estate Agent package – they are in constant communication with both sellers and buyers, they offer sensible advice and their negotiation skills are second to none. They are willing to go that extra mile to secure a sale,  nothing is too much trouble and all members of staff are knowledgeable about every single property on their books. We were more than pleased with the service we received, we felt that G.S.C. Grays really earned their fee and we would happily recommend them.” Mr & Mrs C, Boldron