Contact our offices
Main office
COLBURN
5 & 6 BAILEY COURT
COLBURN BUSINESS PARK
RICHMOND
NORTH YORKSHIRE
DL9 4QL
Estate Agency Offices are located in
BARNARD CASTLE, BOROUGHBRIDGE & RICHMOND
Residential Management Team
Our Offices
We are GSC Grays
GSC Grays Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value your privacy and only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
We are GSC Grays, a limited company registered in England under company number 7715034. Registered address: 1 Bailey Court, Colburn Business Park, Richmond, North Yorkshire DL9 4QL. VAT number: 119 79 53 75
Data Protection Officer contact details:
Email: Data Protection Officer
Postal Address: 1 Bailey Court, Colburn Business Park, Richmond, North Yorkshire DL9 4QL
We are regulated by The Royal Institution of Chartered Surveyors.
This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
The UK General Data Protection Regulation (UK GDPR) defines personal data as ‘any information relating to an identified or identifiable person’. Personal data is information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact our Data Protection Officer to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, ie the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not currently use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you can seek recourse through our Complaints Procedure which is available from the Data Protection Officer or from any of our offices. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 01625 545745, email enquiries@ico.gsi.gov.uk.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
Your personal data is obtained either directly from yourself or from third parties including credit reference agencies, fraud prevention agencies, databases made publicly available by third parties, other professional services providers such as solicitors, accountants and surveyors, and other clients.
Under UK GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests (e.g. direct marketing to existing clients) to use it. Your personal data may be used for one or more of the following purposes:
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers related to our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the UK GDPR and you will always have the opportunity to opt-out.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Generally, we will store or transfer your personal data within the UK or the European Economic Area. Should we need to transfer your data to countries outside the UK or the European Economic Area we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR. These additional steps could include setting up standard contractual clauses which would provide appropriate safeguards for your data.
There may be occasions when, in order to provide a contracted service to you and/or meet our legal obligations, we will need to pass your data to third party organisations. These organisations may include, but are not limited to, HMRC, the Rural Payments Agency, Natural England and other governmental organisations, law enforcement agencies, other professional organisations such as solicitors and accountants, and to suppliers sub-contracted by GSC Grays to carry out work on your behalf. Other than when we are legally obliged to do this, we will not pass your information to third parties without your consent. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8. If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the UK GDPR.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. There is not normally any charge for a subject access request. If, however, your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding. We will acknowledge your subject access request on receipt and respond to it within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email: The Data Protection Officer
Postal Address:
The Data Protection Officer
1 Bailey Court
Colburn Business Park
Richmond
North Yorkshire
DL9 4QL
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available on our website or on application to Data Protection Officer.
GSC Grays
GSC Grays are experts in rural land and property. You can find all the information you need about the sectors that we specialise in, from estate agency to environmental management. We are here to help you to achieve your goals for your rural property, business, farm or estate, today and for generations to come.