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5 & 6 BAILEY COURT
COLBURN BUSINESS PARK
Estate Agency Offices are located in
BARNARD CASTLE, BOROUGHBRIDGE & RICHMOND
Residential Management Team
Busy working lives and the use of technology have radically changed the way people buy and sell houses. This is one of the key findings of an extensive market survey carried out by leading estate agent, GSC Grays.
The agency market, like many other industries, is going through significant change both in respect to the market conditions and buyers’ and sellers’ habits, due to busy working lives and the use of technology. Having monitored this closely for some time, GSC Grays decided to undertake market research to establish exactly what it is their vendors and purchasers would like to see from their estate agent.
Much has been made in the industry and press about the rise of the online agent, however whilst technology and accessibility were of increasing importance to our audience, the results of the survey identified that both vendors’ and purchasers wanted all the benefits of a modern estate agency combined with good old-fashioned customer service.
Our audience clearly identified that they wanted a high-street presence with knowledgeable and friendly staff who were also contactable outside of normal office hours, to improve accessibility for those who were unable to access standard services during working hours.
They wanted to speak to their estate agent on a regular basis, with more detailed communication throughout the selling process. They also wanted to know exactly what their fees were going to be at the start of the process so they could budget accordingly and there were no hidden fees or nasty surprises.
Communication and service were key!
Following this study and having listened to our customers, GSC Grays is launching an expanded agency service with effect from Tuesday 18th April. The new service will include:
Chris Arundel, Head of Agency at GSC Grays, who has been heavily involved in designing the new service added “GSC Grays have always been keen to embrace technology and we acknowledge the challenges that are facing estate agency today and in the future. We were determined to address and incorporate these changes with a positive attitude, bringing with them further improvements in the already highly respected services provided to our clients.
By extending our office hours to provide out of hours telephone cover, we are also acknowledging the most important aspect of what we do; communicating directly and regularly with our Sellers, Landlords, buyers and tenants.”
To find your nearest GS C Grays Estate Agency office please visit our website at www.gscgrays.co.uk